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Politics, Paranoispiricies, neologisms, diary, creative, ruminations

Tuesday, December 18, 2007

Sample Letter to your phone company, unless it is Qwest


I'm a customer with BIG TELECO for wireless and for my local home service.

In the news, I've learned that BIG TELECO has given information about its customers' calls -- local, long-distance, and international -- to the US Government without a warrant since early 2001.

Please let me know whether you provided my calls or information about my calls to the government, and if so, what information you provided.


Have a nice day.


At 10:00 AM, Blogger Editor said...

-----Original Message-----
From: BIG TELCO Customer Service
Sent: Dec 19, 2007 9:34 AM
Subject: Re: Other

Thank you for contacting BIG TELCO through our website. My name is Mary, and I am happy to assist you regarding your question concerning .

BIG TELCO has a long-standing policy of guarding personal customer information, and has no plans to publish its customers' wireless numbers. Your wireless phone number is unlisted unless you request otherwise. Please also be assured BIG TELCO does not sell or distribute account information to unrelated third parties. BIG TELCO may share customer information with its affiliates, agents and parent companies so that those entities may market their services to BIG TELCO customers. If you do not want your information shared in this way, please call the "BIG TELCO Opt Out Line" and your request will be honored.

As a friendly reminder, if you give your wireless number as a contact number to a company (i.e. credit card company) and do not specify it is your wireless number, your information may be sold to other companies unless otherwise stipulated. If you are interested in adding your number to the National Do Not Call registry to prevent telemarketing calls, please call 888-382-1222 or visit the following link:


I make it my personal goal to provide the best customer service in the industry. I hope that I have done that for you today. We appreciate your business and thank you for using BIG TELCO. Should you have additional questions or concerns, please reply to this e-mail.


Customer Service

[As soon as I saw that the reply subject was ___. I knew that this reply was going to be off-base, and that it came back a little too quickly. Here is my reply:]

Dear Mary,

The national media has been reporting that BIG TELCO gave away millions of customers' data, as well as their phone calls and whom they spoke with, and that BIG TELCO has been doing this since early 2001, before the attacks on 9/11/01. There was an article about it in the Sunday NY Times and in Harper's Magazine. Harper's suggested that BIG TELCO did this to curry favor with the government for lucrative contracts and for eased regulations.

The US Senate just had a big debate on it on Monday. There is a chance that BIG TELCO's Executives will be prosecuted and sued.

The entire Foreign Intelligence Surveillance Act (FISA) legislation renewal is being held up over whether telecomm executives are going to be held accountable or not.

Therefore, BIG TELCO has been established as fact as not guarding it's customers' information (or even their phone calls), despite its policies. Since we've established that, please send me a report on what information of mine, if any, has been provided to the US Government by BIG TELCO and its subsidiaries and affiliates since 2001.



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